Peran Mediasi Kompensasi Dalam Budaya Organisasi Dan Motivasi Kerja Terhadap Loyalitas Pada PT. Telkom Indonesia
DOI:
https://doi.org/10.35968/mpu.v15i2.1489Keywords:
Budaya Organisasi, Motivasi, Kompensasi, Loyalitas KaryawanAbstract
Transformasi digital tidak hanya mengubah proses bisnis dan teknologi, tetapi juga menuntut perubahan budaya organisasi dan motivasi kerja karyawan agar dapat beradaptasi dan berkontribusi secara optimal. Namun, di tengah proses perubahan tersebut, tantangan dalam mempertahankan loyalitas karyawan semakin kompleks Penelitian ini bertujuan untuk menganalisis model mediasi kompensasi dalam hubungan budaya organisasi dan motivasi kerja terhadap loyalitas karyawan PT Telkom Indonesia Tbk, dengan harapan dapat memberikan rekomendasi strategis untuk pengelolaan sumber daya manusia di era transformasi digital. Metode yang digunakan pada penelitian ini bersifat kuantitatif asosiatif. Lokasi penelitian dilakukan pada PT Telkom Indonesia. Jumlah sampel pada penelitian berjumlah 75 responden dengan menggunakan teknik purposive samping. Data primer digunakan pada penelitian dengan menggunakan kuesioner. Teknik analisis data menggunakan Structural Equation Modelling (SEM) dengan menggunakan applikasi SMART PLS 4.0. Pengujian dilakukan dengan dua tahapan yaitu pengujian model outer model dan inner model. Hasil penelitian menunjuukan bahwa budaya organisasi, motivasi dan kompenasi mempengaruhi loyalitas secara langsung dan memiliki pengaruh yang kuat. Namun, kompenasi sebagai variabel mediasi tidak mempengaruhi loyalitas kerja karyawan pada PT Telkomsel Inedonesia. Nilai koefisien determinasi menunjukkan bahwa variabel budaya organisasi dan motivasi mampu menjelaskan 90,7 % terhadap kompetensi dan 76,6 % terhadap loyalitas.References
Akbar, A., & Robinson Manurung, A. D. (2020). The Influence oF Organizational Culture And Situastional Leaders To Employee Engagement Through Compensation As a Mediator At PT Astra Welab Digital Arta. Dinasti International Journal of Digital Business Management, 1(6), 872–882. https://doi.org/10.31933/dijdbm.v1i6.565
Anifah, A., & FoEh, J. E. (2024). Faktor Pengaruh Kepuasan Kerja Dan Loyalitas Kerja. Jurnal Kajian Ilmiah, 22(3), 253–266. https://doi.org/10.31599/hvwm3v42
Avika, I. ridha, & Paradhita, A. noviana. (2024). Analyzing The Effect Of Job Satisfaction Employee Experience On Employee Performance Loyalty. Jurnal Manajemen Bisnis Dan Terapan, 2(1), 248–260. https://doi.org/10.20961/meister.v2i1.1068
Azzahra, A. N., Darmawan, A., Widhiandono, H., & Rahmawati, I. Y. (2024). Organizational Culture and Job Satisfaction towards Organizational Citizenship Behavior (OCB): The Role of Loyalty as Mediation. International Journal of Scientific Research and Management (IJSRM), 12(12), 8165–8185. https://doi.org/10.18535/ijsrm/v12i12.em14
Fatwathurrohim, F., Mafra, N. U., & Hendri, E. (2024). Pengaruh Kompensasi Dan Budaya Organisasi Terhadap Loyalitas Karyawan Pada PT. Tiki Palembang. Jurnal Manajemen Dan Investasi (MANIVESTASI), 5(2), 219–231. https://doi.org/10.31851/jmanivestasi.v5i2.16403
Firli Adri Ridhotama, Sri Wahyu Lelly Hana Setyanti, & Diana Sulianti K. Tobing. (2024). The Influence of Compensation and Work Motivation on Employee Loyalty Through Job Satisfaction as an Intervening Variable. International Journal of Management Research and Economics, 2(2), 323–346. https://doi.org/10.54066/ijmre-itb.v2i2.1910
Howard, J., Gagné, M., Morin, A. J. S., & Van den Broeck, A. (2016). Motivation Profiles at Work: A Self-Determination Theory Approach. Journal of Vocational Behavior, 95–96, 74–89. https://doi.org/10.1016/j.jvb.2016.07.004
Igbaji, P. M., Okpo, E.-I. E., Ufot, J. J., Johnson, O., Lateefah, Y.-I., & Okwudiri, O. M. (2024). A Conceptual Review on Compensation Management and Employee Productivity. Frontiers in Management Science, 3(1), 1–5. https://doi.org/10.56397/FMS.2024.02.01
Kadir, M. A. H. (2017). Pengaruh Motivasi Kerja, Kompensasi, Budaya Organisasi Terhadap Kepuasaan Kerja dan Kinerja Pengawai Kementerian Ketenagakerjaa. Jurnal Ekonomi, 19(1), 1–23.
KANWAL JAVED, Maryam Sana, Waqas Ahmed Siddique, & Dr. Abdul Aziz. (2020). Determining the Influences of the Employee’s Loyalty in the Organizational Setting. Reviews of Management Sciences, 2(2), 74–85. https://doi.org/10.53909/rms.02.02.049
Khoa, V. D., Quang, N. Van, Dung, N. T. N., Hoa, B. T. P., & Huyen, N. T. T. (2024). Organizational Culture and Employees’ Loyalty: An Emperical Research from an University Context. International Journal of Religion, 5(6), 118–135. https://doi.org/10.61707/xz6y4808
Kosasi, S. (2025). The Influence of Organizational Culture, Leadership Style and Generational Differences on Employee Loyalty to the Company. Dinasti International Journal of Education Management And Social Science, 6(2), 1624–1633. https://doi.org/10.38035/dijemss.v6i2.3836
Krishernawan, I., Donny Dharmawan, Erni Yuningsih, Loso Judijanto, & Abdurohim. (2024). Analysis Of The Influence Of Compensation, Leadership Style And Organizational Culture On Employee Performance In National Banking Industry. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 10(1), 267–273. https://doi.org/10.35870/jemsi.v10i1.1907
Kurnia, D., Sasmita, J., & Pratiwi, I. (2024). The Effect of Compensation on the Work Motivation of Palm Oil Factory Employees. KnE Social Sciences. https://doi.org/10.18502/kss.v9i25.16982
L, Sejal, Bhavikatti, V. I. (2024). A Study on Compensation and Reward System and Its Impact on the Motivational Level of Employees. International Journal For Multidisciplinary Research, 6(6). https://doi.org/10.36948/ijfmr.2024.v06i06.29712
Maesaroh, M., & Indriyani, E. (2022). Pengaruh Budaya Organisasi dan Kompensasi Terhadap Loyalitas Karyawan PT Parako Ekatama Rangkasbitung di Era Pandemi COVID-19. The Asia Pacific Journal of Management Studies, 9(1). https://doi.org/10.55171/apjms.v9i1.634
Mahyudi, D. (2017). Pengaruh Budaya Organisasi Dan Motivasi Kerja Terhadap Kepuasan Kerja Dan Loyalitas Bagian Kantor Pada Pt. Ramajaya Pramukti Kabupaten Kampar. JOM Fekon, 4(1), 750–763.
Mohsen Bahmani Oskooee, & Ian Wooton. (2020). The Influence Of Organizational Culture On Employee Performance With Compensation As An Intervening Variabel Case Study on Employees of the Residential Area Housing Office And Cleanliness of the City of Wisconsin-milwaukee). MEDALION JOURNAL: Medical Research, Nursing, Health and Midwife Participation, 1(2), 71–77. https://doi.org/10.59733/medalion.v1i2.45
Munadzifah, F., & Fahrullah, A. (2021). Analisis Faktor - Faktor Internal yang Mempengaruhi Loyalitas Karyawan pada CV. X - Tra Kaca dan Aluminium Surabaya. Jurnal Ekonomika Dan Bisnis Islam, 4(2), 142–155. https://doi.org/10.26740/jekobi.v4n2.p142-155
Narimawati, U., & Sarwono, J. (2024). Theoretical Approaches Review on Covariance Based Sem Using Lisrel, Partial Least Based Sem Using Smart PLS and Component Based Sem Using Gesca. American Journal of Applied Mathematics, 12(5), 133–140.
https://doi.org/10.11648/j.ajam.20241205.13
Olivia, M., Rizky, M. T., & Ramadhani, D. A. (2024). Analysis of Compensation and Work Wnvironment in Improving Employee Performance. Indonesian Journal of Multidisciplinary Science, 3(4), 350–354. https://doi.org/10.55324/ijoms.v3i4.803
Pede, C. (2022). Dominasi Motivasi Kerja, Kompensasi, dan Budaya Organsasi Terhadap Loyalitas Tenaga Kependidikan. HELPER : Jurnal Bimbingan Dan Konseling, 39(1), 6–12. https://doi.org/10.36456/helper.vol39.no1.a5054
Pratiwi, T. (2024). Pengaruh Motivasi dan Kompensasi Terhadap Kinerja Pengawai Melalui Loyalitas Pegawai Pada Bagian Pengadaan Barang dan Jasawa Kabupaten Probolinggo. MAP (Jurnal Manajemen Dan Administrasi Publik), 7(2), 208–219. https://doi.org/10.37504/map.v7i2.616
Puryati, N., & Masydzulhak Djamil. (2023). The Impact of Organizational Culture and Motivation on Employee Performance Using Compensation as an Intervening Variable at PT. Inti Prima Rasa. Dinasti International Journal of Education Management And Social Science, 4(3), 335–344. https://doi.org/10.31933/dijemss.v4i3.1662
Putra, B. N. K., Jodi, I. W. G. A. S., & Prayoga, I. M. S. (2019). Compensation, Organizational Culture and Job Satisfaction In Affecting Employee Loyalty. Journal of International Conference Proceedings, 2(3), 11–15. https://doi.org/10.32535/jicp.v2i3.638
Sarstedt, M., Ringle, C. M., & Hair, J. F. (2017). Partial Least Squares Structural Equation Modeling. In Handbook of Market Research (pp. 1–40). https://doi.org/10.1007/978-3-319-05542-8_15-1
Sembiring, E., A.A.I. Ngurah Dyah Prami, Lusia Vreyda Adveni, & I Kadek Bima Saputra. (2025). Pengaruh Komunikasi, Budaya Organisasi, dan Motivasi Kerja Terhadap Loyalitas Karyawan Pada Favehotel Sunset Seminyak. Majalah Ilmiah Widyacakra, 7(2), 27–36. https://doi.org/10.56915/miw.v7i2.194
Sjarifudin, D., Widyastuti, T., Renwarin, J. M., & Suroso, S. (2024). The Influence of Work Environment, Work Culture and Job Satisfaction on Employee Loyalty. Dinasti International Journal of Economics, Finance & Accounting, 5(3), 2033–2042. https://doi.org/10.38035/dijefa.v5i3.3289
Stephen, B. R., & Rahardjo, M. (2024). Analisis Faktor Kepuasan Kerja Tenaga Ahli DPR RI: Pengaruh Gaya Kepemimpinan, Budaya Organisasi, dan Kompensasi Melalui Motivasi. Jurnal Manajemen Bisnis Dan Kewirausahaan, 8(5), 1096–1108. https://doi.org/10.24912/jmbk.v8i5.32422
Syah, I., M. David Amirulloh, Agus Jamal, & Nafia Ilhama Qurratu’aini. (2025). Menelaah Hubungan antara Kompensasi dan Retensi Karyawan : Tinjauan Literatur dan Arah Masa Depan. Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen, 4(2), 147–161. https://doi.org/10.30640/inisiatif.v4i2.3814
Tóthâ€Király, I., Morin, A. J. S., BÅ‘the, B., Rigó, A., & Orosz, G. (2021). Toward an Improved Understanding of Work Motivation Profiles. Applied Psychology, 70(3), 986–1017. https://doi.org/10.1111/apps.12256
Triono, B. S. (2018). Pengaruh Kompensasi, LIngkungan Kerja dan Budaya Organisasi Terhadap Loyalitas Dan Kinerja Karyawan(Studi Pada Karyawan STIE-AUB Surakarta). EXCELLENT, 5(1), 159–169. https://doi.org/10.36587/exc.v5i1.290
Van den Broeck, A., Howard, J. L., Van Vaerenbergh, Y., Leroy, H., & Gagné, M. (2021). Beyond Intrinsic and Extrinsic Motivation: A Meta-Analysis on Self-Determination Theory’s Multidimensional Conceptualization Of Work Motivation. Organizational Psychology Review, 11(3), 240–273. https://doi.org/10.1177/20413866211006173
Widnyasari, N. W. D., & Surya, I. B. K. (2023). Pengaruh Motivasi Kerja, Kepuasaan Kerja dan Lingkungan Kerja Terhadap Loyalitas Karyawan. E-Jurnal Manajemen Universitas Udayana, 12(9), 974. https://doi.org/10.24843/EJMUNUD.2023.v12.i09.p05
Wijonarko, G., Muksin, N. N., & Rajiani, I. (2024). The Loyalty Imperative: Understanding The Link Between Organizational Culture and Employee Commitment. Journal of Infrastructure, Policy and Development, 8(4). https://doi.org/10.24294/jipd.v8i4.3267
Zaqiyah, F. N., Istiqomah, T. N., Fadillah, N., Mardianto, P. H., & Putra, R. S. (2022). A Systematic Literature Review; Effect Of Compensation And Motivastion On Employee Performance. WORLDVIEW ( Jurnal Ekonomi Bisnis Dan Sosial Sains ), 2(1), 01–15.
https://doi.org/10.38156/worldview.v2i1.194
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 JURNAL ILMIAH M-PROGRESS
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
