REKAYASA PROSES LOGISTIK FREIGHT FORWARDING PELABUHAN BERDASARKAN ANALISIS SUPPLY CHAIN OPERATION REFERENCE (SCOR) MODEL
Sari
Era pasar bebas menuntut kesiapan setiap pelaku pasar untuk responsive, efektif dan efisien dalam memenuhi permintaan pasar. Proses ini memerlukan suatu sistem logistic yang dapat memenuhi dimensi waktu, biaya dan kualitas. Logistik adalah bagian dari supply chain yang menangani arus barang, arus informasi dan arus uang. Kegiatan logistic ini tidak dapat dipisahkan dari peran Freight Forwarder di pelabuhan, sehingga perlu dilakukan perbaikan pada proses logistic di pelabuhan. Metode rekayasa proses pada sistem logistic digunakan unruk mempersingkat waktu dengan terlebih dahulu melakukan penilaian kinerja terhadap proses yang terjadi saat ini sebagai dasar perbaikan proses. SCOR (Supply Chain Operation Reference) Model digunakan untuk melakukan penilaian kinerja supplu chain pada proses logistic. Selanjutnya digunakan metode Business Process Reengineering (BPR) dalam konteks supply chain untuk melakukan perbaikan pada As Is process dan To Be process yang menghasilkan waktu proses terlama 7 hari menjadi 1 hari berdasarkan hasil KPI analysis, problem/opportunity analysis, expectation/constraint analysis dan experiences/communication.
Kata Kunci: Freight Forwarder, Logistik, Supply Chain, SCOR Model, Business Process Reengineering, As Is Process, To Be Process
Referensi
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DOI: https://doi.org/10.35968/jtin.v5i2.208
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