CHATARINA, L.; REHATALANIT, Y. L. R. Perancangan Sistem Helpdesk Dengan Metode Knowledge Management System (Studi Kasus Pada Pt. Xyz). JSI (Jurnal sistem Informasi) Universitas Suryadarma, [S. l.], v. 10, n. 1, p. 181–198, 2023. DOI: 10.35968/jsi.v10i1.997. Disponível em: https://journal.universitassuryadarma.ac.id/index.php/jsi/article/view/997. Acesso em: 11 sep. 2025.