BANNED, M. ANTECEDENTS DARI CUSTOMER RETENTION PADA NASABAH BANK BNI 46 TRISAKTI GROGOL HARMONI. JURNAL ILMIAH M-PROGRESS, [S. l.], v. 13, n. 1, p. 72–82, 2023. DOI: 10.35968/m-pu.v13i1.1026. Disponível em: https://journal.universitassuryadarma.ac.id/index.php/ilmiahm-progress/article/view/1026. Acesso em: 9 nov. 2025.